NEO - Web Enabled, Live-On-Demand

NEO's eCare is an award winning remote technical support software solution that clients can subscribe to for a monthly fee or simply utilize on a per incident basis.
NEO's eCare - takes the mystery out of technical support when there is no immediate access to an IT department. Our support agents will assist you in real time to detect and repair your computer problems.

You’re always NEAR EASTBAY ONLINE!

NEO's eCare utilizes a thin-client Web architecture, which allows our technical support agents to assist you with the most complicated technical problems – to the simplest of issues, like changing fonts, or adding shortcuts to your desktop.

Web-Enabled Bi-Directional Remote Desktop Assistance

Utilizes one of the thinnest remote control plug-ins: 400K.
Enables over-the-shoulder help, from anywhere to anyone.
Resolution optimizer for faster speeds.
Low consumption of CPU and network resources.
Provides on the fly, one-on-one support over the web.
Standalone installer for enterprise LAN/WAN

Immediate Response
Our Technical Support Agents are awaiting your request. We are here to help you and your company solve your day-to-day network and computer problems. If our Agents determine that the problem cannot be best resolved over the Remote System, then the next available Technical Support Agent will schedule a same-day on-site visit.

Bi-Directional Secure File/Document Transfer
Driver files or and many other types of useful support files can be sent from our support agent's desktop to the remote desktop, where they can be downloaded with a single click. Whether a software executable, a software driver, or a user guide - the support request is fulfilled in real time and with ease.

Dynamic Text Chat
This feature allows instantaneous, live communication between the remote end-user and the Eastbay’s Technical Support Agent. Chat responses can be stored for quicker, standard, and error-free responses.

Logging & Reports
Eastbay stores and mines data logs with a sophisticated usage tracking, data mining technology which is available for storing history files as well as, allowing us to send text chat and summary files to the end-user for their records for reference.

Provide complete and accurate information.
Reporting on end-to-end support process and call statistics.

System Analyzer
With a complete hardware, software and system details at your fingertips - NEO eCare makes the process of diagnosing the assets of remote machines effortless. NEO eCare's System Analyzer is a secure plugin that gathers system information from end-user machines and displays that information as an HTML output. The Analyzer's tiny plugin (60K) is downloaded as a signed certificate and does not store any of the data it retrieves for security and privacy purposes.