LogMeIn is a program that will allow Eastbay I.T. Consulting to remotely log in to your computer to help solve your computer problems. You will be able to see everything that we do while we are doing it. You will need to install LogMeIn in order to use it's services. LogMeIn is simple to install, all you need to do is go to www.logmein.com. Once you are there do not click on the green Download Logmein Free button. Instead click create an account, which is just under the login section. Then click sign up which is under the Personal remote access heading. Then there is a quick form to fill out. Just enter your email address and create a password. For the I plan to use LogMeIn drop down box select "For my PC(s) or Mac(s)" then click go. You should now see a green download button, click on it to download. When the dialogue box opens choose run instead of save. (If you are running Vista, say continue or allow). Then follow the wizard, which will guide you through the rest of the installation process. LogMeIn is now installed on your computer.

TeamViewer is another program that we use remotely access computers. It is easier than LogMeIn. The main difference between the two is with TeamViewer no installation is required.
Here is what you need to do to use Team viewer. First please Click Here to get the QuickSupport customer module then select run when the window pops up. (If you are using Vista, select continue or allow) Then just tell us User ID number and password.